Processing Tyro EFTPOS Payments when the Terminal is Offline or Not Working

If the terminal is offline or not working, you can process credit card transactions by performing a phone authorisation. You cannot process EFTPOS transactions.

While your terminal is offline or not working, you should modify your payment types in the POS system to turn off the electronic payment option. This allows you to process EFTPOS and credit card transactions in the POS system without connecting to the non-responsive terminal.

Performing a Phone Authorisation

1. Call Tyro Customer Support and ask the operator to do a manual authorisation. You will need the following information:

• Merchant ID and Terminal ID

• the amount of the purchase or refund

• the customer’s card number

• the four-digit expiry date of the card

• the three- or four-digit security code on the card.

If the terminal has no power, please tell the operator your account name and the terminal’s seven-digit serial number (located on the base of the terminal) so that they can identify your Merchant ID and Terminal ID.

Technical Tip Credit Card Security Codes: Visa and MasterCard security codes are the three digits after the card number on the back of the card. Amex security codes are the four digits printed above the card number on the front of the card.

2. Once processed, you will be given an authorisation number which you should record on your customer’s receipt.

Technical Tip It is recommended that you keep the merchant copy of all transactions conducted on the terminal for at least 12 months from the date of the transaction. If a customer disputes a transaction on the terminal, Tyro Payments may request you submit the merchant copy of the transaction to assist in the dispute resolution process.

Turning off Electronic Payments in the POS System

Technical Tip POS integrators to do: Please fill in this section with the steps to turn off electronic payments in the POS system.

1. From the  cash register, open the Cash Register File Update screen.

Refer to "File - Cash Register".

2. Set EFTPOS Pinpad to None.
3. Select FILE | SAVE.